ebay seller doesn t accept returns

This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. How to give a partial refund after the item is returned. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under ourseller protections. Carefully check the returned item before issuing a refund. This is something that all eBay seller should know. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. FYI eBay removed the option to exclude buyers below a certain feedback level in the sellers option panel. My seller rating on eBay is 100% and I have had an account on eBay since 2009. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. Attach the label from your desktop or mobile device. You can see it on the listing if it qualifies. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. The authenticator's address will be provided to the seller in the Order details. The only saving grace was eBay allowing us to call back after the fact and get our return label refunded. Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. Buyers can always submit a return request, even if your returns policy says you don't accept returns. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. Whats the point of offering sellers the option of not taking returns. You need to call ebay. You have 8 calendar days to review the return reques t and take action. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. eBay may step in without the buyer asking, if the seller didn't respond to the return request. Yes I understand how a snad works. You probably won't win, but if you don't call, the chance of you winning is ZERO. See Exclusions and special coverage. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. I was not trying to show how it 'benefit a buyer". This isn't working for me. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. There is no more seller protection. The buyer returned the item used or damaged. Now I just have to hope he actually sends back the keyboard instead of bricks. If the customer wants to return your item bad enough regardless of the real reason for the return. Return an item for a refund | eBay Thank you very much for your help! If we don't see any indication that the item is on its way after 15business days, we may close the return and protect you from negative feedback. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. Welcome to the Returns board! If you do not accept returns, eBay will force you to accept any item not as described return case even if there really isnt a problem with the item itself. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. eBay and PayPal will not even look at video evidence. No returns sellers can't "refuse" a SNAD. That decision is for him to be allowed to return it. Once you've accepted a return, the buyer should send the item back to you as soon as possible. If we're asked to step in to help, we may ask the buyer to return the item to you. Either way this whole fiasco will cost me over $100, plus I'll have to refund the full amount even if he sends me back a box of feces. You have 3 business days to respond to the request and resolve the buyer's issue. On the next page you'll see the refund amount. For example, if an item arrived with a minor scratch but the buyer is happy to keep it. See our page on. Returns cannot be closed at the request of a seller. For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. Sorry if these are easy answers, I've never done this before! The return is treated as if the item didn't match the listing. 01:47 PM. [CDATA[ You can either: - accept the return and provide the buyer with a return label. Select. The seller is required to respond and provide either tracking information, delivery updates, or a refund. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. I just sell locally to avoid all shenanigans. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. They want to be like Amazon and just deal with wholesalers that import from overseas or high margin manufacturers that can sustain returns. Best practices for avoiding and handling issues with buyers, Your options for responding to a return request, Partial refund guidelines where the item is returned used or damaged, choose how you'll arrange for the item to be returned, How to give a partial refund after the item is returned. Cars and other motor vehicles are typically high-value items, so we have some additional guidelines in place to make these transactions go smoothly and to protect our buyers and sellers. Buyers can find estimated delivery information in their Purchase history. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. From my experience it does deter some buyers from initiating a return request. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. You don't accept returns in your policy, and the buyer changed their mind about a purchase. Classic Ebay sneak move. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. If the seller ignores the return request I know that in some cases ebay will refund on their behalf without requiring a return. eBay may step in without the buyer asking if there is no valid tracking information available. Those are NOT SNADs & are not a valid reason to return or request a SNAD, if the seller has a No Returns policy. Our video below also shows the steps you can take to offer a partial refund on eBay. This was my response to the claim: September 21, 2019 Note This transaction was completed on August 25, 2019. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. If you stated in the listing that you'll cover return postage costs, choose how you'll arrange for the item to be returned. Whats the point of allowing me to choose no returns when they will side with the buyer when they are ignoring communication and theres no claim open??? However, if you do, you'll be providing a great customer experience and encouraging the buyer to purchase from you in the future. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. Returns not accepted is outdated online. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. var m3_r = Math.floor(Math.random()*99999999999); You have the option of entering your reason for declining the request, but it will not be visible to the buyer. If a buyer reports that they didn't receive an item or requests a return, or eBay steps in on an eBay Money Back Guarantee case, a seller's funds may be held by eBay as outlined in the User Agreement and Payments Terms of Use - opens in new window or tab. No returns protects you in the case of a buyer changing their mind, or if, for example, a clothing item doesn't not fit. For more information about buying and selling internationally, please see our policies on International selling and International trading. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. - refund the buyer and let them keep the item (if it's not worth the time and money to process a return) Per the seller's return policy in the listing The seller sent the wrong item, or After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. Trading Cards have a more limited return window. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. This dragged out the process, caused unnecessary stress and confusion. So they can make it sound as the 23 days was trying to help you. eBay Money Back Guarantee programs on international eBay sites. You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. I used it myself just before shipping it, so not my problem the buyer doesn't know how to use the item. How to go about returning an item when a seller doesn't accept returns? I feel that I am being totally screwed. Select. Evidence of successful delivery to the authenticator I talk about what I have handled these returns and I tell you which policy works best for my eBay business. If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered. As a no returns seller, I still get the option to accept a SNAD. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. If you have not had to deal with this in the past count your blessings as you got away with something that almost nobody else has except the Chinese (who they have so many partnerships with they will NEVER do anything to hurt them) and the select few very large . Tip document.write ("?zoneid=2"); The fact is eBay no longer wants small time sellers/flippers, that's a thing of the past. Additionally, you can advise the buyer that they'll be responsible for covering return postage costs, or you can provide a label. A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. i probably get osmo pocket instead." Some purchases inspected under Authenticity Guarantee are considered final sale. But that doesn't answer my question ti @iartas to how a 'no returns' listing can benefit a buyer. Ruth Buzzi Characters On Laugh In, Why Did Samurai Buyer Shut Down, Articles E