FANDANGO IS HORRIBLE I COULDNT MAKE MY MOVIE BECAUSE I WAS IN A CAR ACCIDENT ON MY WAY THERE I WAS LEFT ON HOLF FOR HOURS AND ALSO WROTE AN EMAIL AND NEVER HEARD FROM ANY WHILE MEANWHILE I WASTED MONEY ON TWO MOVIE TICKETS AND NEVER GOT A CHANCE TO SEE THE MOVIE THEIR CUSTOMER SERVICE IS HORRIBLE !!!!!!!!!!!! How do I update/change my payment method in the Regal mobile app? Regal Entertainment Group theatres are handicap accessible. I had to re buy the tickets at the box office. My eyesight cannot handle 3D screen and I explained to them and they still did not want to refund me or give me credit score. Do all movies have to be rated? I checked Fandango, and only had the purchases that should be there (the Regal IMAX, and 2 weekend showings at AMC). No. If you can't access your QR code, please provide the ticket attendant with the phone number that was used to complete your order. Try the Fandango FAQ for more information. Not your exact scenario but I once had a fandango transaction time out mid purchase and never got a confirmation number. Lux Box ticket-taker) and scan the QR code on your ticket confirmation page. Paragon Theaters offers discounted pricing for large groups of 50 and up. A student discount is available at the box office and student ID must be presented at the time of ticket purchase. Present the barcode on your phone to the usher at the theatre for admission. Find out how we combat fake reviews. Oct 28, 2015. When I click the link to print my tickets, the page comes up only as text. I accidentally bought a ticket to the wrong movie. We charge a small convenience fee per ticket purchased on our website and mobile app. Pleaseclick herefor more information on Paragon Theaters donation policy and to submit a donation request. Some types of passes cannot be used for newly released films. When you call a recording comes stating they are busy and to call back later, the website chat you have an hour wait. 1. Can I Get a Fandango Convenience Fee Refund? The program is free (you just need an email address)and you earn a point for every ticket purchased, as well as five points for any concession purchase. Select why you want to continue (Refund or Exchange) There are no refunds after the printed showtime. 34. Answer (1 of 4): What you do is go to the movie theater and either type that number into the ticket kiosk to get your ticket or tickets, take it to box office to get your ticket, or to podium, where they can type it into the scanner and approve it. My first and last time to use them. Please ensure that your email is correct- and by midnight on the day of your birthday, you will receive an email notifying you that your free ticket has been added to your account. I received my confirmation # and there's a link to view my tickets. The rating board uses the criteria you as a parent use when deciding what is suitable viewing for your child. Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely. The amount will be decreased for the per-ticket convenience fee the company is allowed to keep, as stated in its Terms and Policies. Even Professor Kopcha, your former writing teacher, even though he gave you a B on your To Kill a Mockingbird essay. View recurring transaction details for previous monthly payments. Can I give them negative stars: yes they are as awful as people say. I checked Fandango, and only had the purchases that should be there (the Regal IMAX, and 2 weekend showings at AMC). Why Isn't a Certain Movie Playing at My Local Paragon Theater? DoNotPay can send the demand letter on your behalf or send it to your billing address so that you can forward it to the company after. $70 spent and had to purchase new tickets to see the show. We will fax your bank on your behalf and, if you so choose, contact Fandango for you. While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. What are the Ages for Children / Senior Pricing? I reached out to customer service via their contact but although they can see the tickets were not scanned or used and I proved I had to buy different tickets, they refuse to refund. Go to Cinemark :). *3D Upcharge. Arcade Have a credit on a VIP card but can't use . I received a Fandango giftcard for Christmas. Called customer service and waited for 40 minutes. For problems or for ticket refunds, please call Fandango between the hours of 6 a.m. and 10 p.m. PST, seven days a week at 866-857-5191, or click here to send them an e-mail. Regal Entertainment Groups policy for a Childs ticket is age 3 to 11. We use Orville Redenbacher popcorn kernels from ConAgra. AMC has released a Subscription Service Called AMC AList that allows you to watch 3 movies a week Starting at $19.95 a month in any format. The system is not intended to approve, disapprove or censor any film; it merely assigns a rating for guidance--leaving the decision-making responsibilities to the parents. The ultimate first world problem! If you arent satisfied with the Customer Support team, you can try reaching out to the Customer Care team by dialing 1-800-FANDANGO or contacting them directly at 1-866-8575-191. Children 6 and under are not allowed to attend Rated R features. My plans changed - can I refund my order? Their credits DO NOT WORK when you go to book tickets. If you have any further questions regarding Fandango policies and procedures, please visit fandango.com for more information. Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. Last year while grocery shopping I was picking up my kids some Yocrunch Yoplait yogurt and on the back of the yogurt was a promotion of receive $5 off a movie ticket on Fandango by purchasing 8 single individual Yocrunch yogurt in the same transaction, so I decided to try it out. View Movie Club Payment Transactions. Choose the state in which your theatre is located to see a list of what movies are being shown that offer the captioning and descriptive audio, as well as their showtimes.
Read Customer Service Reviews of www.fandango.com - Trustpilot In lieu of Birthday Party events, we are offering Private Watch Parties.
Frequently Asked Questions | Regal Theatres - Regmovies.com Were sorry, Gold and Silver Experience tickets are no longer accepted in theatres as of July 1, 2018. Just ridiculous. How do I refund my tickets? Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they dont even notice. Gift cards carry NO expiration date or dormancy fees. I have the exact same error. FANDANGO WILL NOT GIVE YOU ANY MONEY BACK, THEY JUST KEEP IT. Locations with military pricing available are listed on this page. Applications reviewed and accepted throughout the school year. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. All tickets purchased with a gift card are non-refundable and cant be exchanged for any kind of credit. You will get the value of the ticket(s) you purchased on the Fandango website directly to the method of payment you used initially. The fee is detailed (listed as "booking fee") on your order summary at checkout. What Does the Fandango Refund Policy Say? Penny Lanes Bowl & Games We will also provide the proof of doing so, as well as the evidence of all applicable VISA and Mastercard codes relevant for your case. Download the latest version of the Regal Mobile App. Not all ticket types are available for all performances. I contact AMC. Please email your request to questions@paragontheaters.com. Refunds are available in certain limited circumstances described below. Lookup any phone number With so many Robocalls and Phone Scams these days, check our phone registry first before returning that missed call. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I can guarantee you. We generally find out on Tuesday afternoons if we will play a film another week, and post the following week's showtimes to our web site by Tuesday afternoon. They tell me it isn't their issue and to contact AMC. REG will not sell tickets to any person under the age of 17 (18 where applicable). Completely fraudulent activity. Do You Have Student Discounts? You can check your Fandango refund status by contacting its Customer Support team via the contact form on the website. View our, Yes. Do You Sell Group Tickets? Totally inflexible. AXIS15 EXTREME Does my theatre offer a student discount? Please call your local theater directly for more specific information. We are not unfamiliar w/ the use of a computer. Absolute nightmare company! 126. What is a Mobile Ticket? Never ever deal with these people. There's a little square with the broken image icon, and my confirmation number, but no bar code to scan. Did not receive the confirmation email until 1 hour . I have reached out to customer service multiple times with no response. What are the rules for contests and giveaways? And I get to pay an extra fee for this hassle? Signifies that the film rated contains nothing most parents will consider offensive for even their youngest children to see or hear. Delray + Axis15 Extreme + IMAX + Penny Lanes - Delray Beach, Fenton + Axis15 Extreme - NOW OPEN - Cary, Parkside + Axis15 Extreme + Penny Lanes - Cary, Village + Axis15 Extreme + Penny Lanes - Fredericksburg, Demon Slayer: Kimetsu no Yaiba -To the Swordsmith Village, A League of their Own (1992) presented by TCM, National Theatre Live: Frankenstein (Original Casting), Standing Room Only - The Legend of the 12th Man, Thomas & Friends: The Mystery of Lookout Mountain, Shazam! Most locations (except Village) can scan your ticket on your mobile phone and all locations can scan your printed at home ticket. The theatre employee can access your order by phone number, ticket ID or confirmation number. How Does Fandango Refund Tickets by Email? Student discounts are not available online, and are only offered at select Paragon Theaters. The ORP Directory Lookup does not include providers who have submitted applications and are currently in the Medi-Cal . Always look for the "No Passes" or "Special Engagement" description next to the film title. They can only be used in the country they were originally purchased. Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you are experiencing difficulty using your Fandango gift card, please contact Fandango directly at (866) 857-5191 and they can help resolve your issue. Tickets can be purchased online and picked up at the theatre, or an individual may purchase tickets directly from the kiosk. Honestly you can probably buy tickets in person, though thats not ideal with reserved seating you can still get in. Fandango offers refunds or exchanges, and there are several ways you can go about it. The film may contain explicit sex scenes, an accumulation of sexually-oriented language, and/or scenes of excessive violence. It goes against our guidelines to offer incentives for reviews. checks for MPAA guideline adherence at the doormans post and theatre checks. . NOTHING. Paragon follows the MPAA guidelines for rated R movies which states:
These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. To receive a refund from Fandango, please contact them at least 2 hours before your movie showtime at 1-866-857-5191 or request a refund through Fandango's customer service form. I am VERY UNHAPPY. You can receive refunds for tickets up to 60 minutes before the showtime. Please don't use Fandango for your movie tickets. 2018-02-10. false. They do not call back as promised. Card would not work. The Paragon Village 12 no longer has a dress code, as of January 31, 2018. Had a similar problem too, but haven't fixed it yet since I don't know who to call. Select a movie and showtime, and then proceed to purchase the ticket. Bookings are received on Monday and schedules are built on Tuesday with showtimes available for the coming weekend by late Tuesday evening. For extenuating circumstances, please consult theatre management. I cancelled my movie tickets and there was some type of glitch because it didn't go through. It was not the theater I had selected and we realized that when they could not scan the ticket code. Impossible to get a hold customer service over phone. We use dedicated people and clever technology to safeguard our platform. Upon arriving at the theatre location, printed materials are available that explain how to use the closed captioning system. Yes, it does. They probably make more money scamming than selling tickets!!! AMC ReAdmit Passes, AMC GuestFirst Passes, and AMC Guest Passes are accepted anytime through the printed expiration date, for any movie excluding special events and for enhanced movie experiences. Paragon Theaters requires picture ID for the purchase of tickets to all rated R films. Fandango does not offer partial refunds either. Please note that for tickets purchased at the box office or online, please reach back out directlyto the local theater you were going to visitprior to the showtime, and ask for a Manager to initiate a refund. What is the Dress Code at Paragon Village? Doesn't do anyone any good to get a reply 2 hours or more later. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Therefore, REG does not allow admission to our locations for guests of any age wearing a mask, face paint or face-obscuring hood; or possessing weapons, props or fake weapons. The page that is presented will provide you with pricing information, as well as student and military discount availability. Please note that there is a maximum of ten tickets per online order. After now losing $30 for no reason, they had the nerve to say thanks for your understanding and I hope you continue to use our service. You will need your charity's Tax ID number in order to complete the form. When I talked to the rep, he said THE PROMOTION IS OVER AND THERE'S NOTHING I CAN DO. The Chatterbox is always open 30 minutes before our first show with 21+ seating, and closes 30 min afterthe last show with 21+ seating available starts. The booking fee is non-refundable. Ticket purchases are only valid for the location and film that is printed on the confirmation page or printed tickets. Here are 8 tips for writing great reviews. When I got to the theatre they told me my tickets were in Milwaukee, Wi! Enter the complete 10-digit phone number. The number you need to dial is the number of the theater you bought tickets for. Please click here for further details on how to use your Fandango gift card. Do You Sell Gift Cards? At the box office, we accept cash, AMC Gift Cards or the following credit cards: Visa, MasterCard, American Express and Discover. I have a QR code that is apparently my "mobile ticket" on the app. With 3 reservations full, you can not buy any tickets until one is freed up. It can take up to two weeks for your refund to be completed. Gift card orders cannot be delivered to PO Boxes. My gift card had not been used and I know that for a fact because the pin was still covered when I tried to use it.
Movie Tickets & Movie Times | Fandango How Can I Get a Movie Ticket Refund With DoNotPay? This happens mostly at our Village 12 (Fredericksburg) and Pavilion (Naples) theater. Why can't I register the gift card I received? Life happens and this company is so incentive to difficulties I am so upset, but will never do business with them. Customer Service chat is the biggest joke. No outside food or drink is permitted in the theatre. however i was able to use my credit by loggin in on my laptop to buy tickets.
VIP+ Program Terms | Fandango How Do I Change My Seats? Still no response from Fandango. Information provided by various external sources. Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres It is important to remember that the admittance procedures still apply to those individuals that make purchases or redeem on-line ticket purchases from a ticketing kiosk. You can receive refunds for tickets up to 60 minutes before the showtime. SCAM LIKE: Attempted to use the fandango site. Pretty Much a Corporate ruse designed to make communication difficult.
All seating designated as handicapped with the familiar wheelchair symbol is reserved for the disabled and their companions. This is illegal and I will not just forget and move on. Please check your local theater under the Ticket Pricing tab. Press J to jump to the feed. The theatre employee can access your order by phone number, ticket ID or confirmation number. I tried texting and emailing Fandango to no avail. That's right - all registered Diamond Rewards members earn a free ticket* on their birthday! DO NOT EVER USE FANDANGO - YOU WILL REGRET IT. If you arent satisfied with the Customer Support team, you can try reaching out to the Customer Care team by dialing 1-800-FANDANGO or contacting them directly at 1-866-8575-191. Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they dont even notice. If you prefer calling, you can request a refund on the phone. All passes are at the box office*. How do I use Regal Gift Cards to purchase tickets? Guests must be of 17 years of age to purchase a ticket. For some reason, it showed 3 Avengers reservations, even though it should only show 2. Please visit our Health & Safety Action In Regards to the Coronavirus page. Sit back and relax while we do the work. I emailed 3 times with the only answer from them was to LOG ON AND TRY AGAIN. What criteria do they use? I live in Florida and searched the movie theatre I wanted in palm beach gardens then picked my movie, my time, and my seat and purchased the tickets. Patrons 17 to 20 years of age may only purchase more than one ticket if they are able to provide photo I.D.
How to Request a Fandango Refund [Money Saving Hacks] - DoNotPay When I get to the theater what should I do? If you need to change your seats or change your showtime, you must visit the box office prior to the showtime. These boards can cause slip, trip and fall hazards for our guests as well as our staff. If you prefer calling, you can request a refund on the phone. It is REGs policy to support the MPAA ratings system to the fullest extent possible. To locate pricing information on our website, please enter your zip code under the Regal logo in the top section of the homepage. IMAX Be sure to note the expiration date on your reward and redeem in a timely manner. Also, thanks for the suggestion of looking on the app. If you need assistance for any reason, please ask one of our theatre personnel for assistance. When you get to the theatre, you can walk directly up to the ticket attendant (i.e. To receive a military discount you must be an active or retired military veteran. As a group they view each film and, after a group discussion, vote on its rating, making an educated estimate as to which rating most American parents will consider the most appropriate. Before purchasing, we urge you to confirm the title, time, location and quantity of tickets for the movie you wish to see. G - General Audiences-- All ages admitted. I'm now complaining to corporate Fandango is awful! Since I did not cancel my tickets before the movie the refused to refund tickets. Online orders can be paid with Visa, MasterCard, American Express and Discover. When I click on the link, the webpage comes up only as text. There customer service is terrible. When Will the Showtimes Be Available? All Regal Entertainment Group theatres are smoke-free environments. For extenuating circumstances, please consult theatre management. Guests attending our theatres in an assistant/companion role for one of our guests with disabilities may be passed in by management. No, you cant.
It cant be retrieved or turned into any kind of credit. Thanks so much for the tip! Can I get some help here printing these tickets? Fandango accepts a variety of payment methods, which may include Visa, MasterCard, American Express, Discover/Novus, Venmo and PayPal and certain other digital wallets. What are the theaters' admittance procedures? You may not consolidate your AMC Gift Cards onto one card, but you can use multiple cards for one transaction at the theatre. The Regal Crown Club FAQ's can be found here. The reservations page on AMC showed a ticket for Avengers Endgame on . Of course, they say the same thing as before and to contact Fandango. Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. But other than that, I think it's better just to buy the tickets from the box office, because by using Fandango it will cost you more money to buy the tickets then it would if you had just waited and bought them at the theater. Passes are not accepted for any opening night fan event, double feature, marathon event or Dreamscape at AMC experience. I bought my ticket on the website, can I transfer it to the Regal mobile app? How are state attorney generals everywhere not investigating this company?? Please see Admittance Procedures for more details.
In order to take advantage of our special students discounts, guests must present a valid student ID at the box office. Online orders can be paid with Visa, MasterCard, American Express and Discover. Because your name does not appear on the card, you may use it yourself or give it to anyone you choose.
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