autotask api create ticket

, This field is editable for tickets whose ticket category is 'RMA.'. IMPORTANT When this feature is released, we will change the Publish settings of ticket and task notes and attachments to Internal &Co-managed for all tickets and tasks where the Co-managed Visibility is set to Visible. The allowed actions are specific to the object. It has code to get popular entities like accounts, tickets, contacts etc. Roles are associated with a department, have a standard billing rate, and are assigned to resources for billing purposes. /*Task & Ticket Statuses - Autotask These accounts are free of charge, but they do not provide access to the Autotask UI. This entity describes an Autotask Ticket. It does not describe transactions where an Inventory Item is associated with a Company as an Asset. This entity describes an Autotask Task. Open the Kaseya Helpdesk. Want to talk about it? Refer to API-only Ticket Categories. Currently, the API provides the following actions: GET, PUT, PATCH, POST, and DELETE. This entity contains notes for documents in Autotask. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 . They are saved as replies to the note or time entry they are added to. Autotask API Ticket Creation with PowerShell Does anyone have sample code for how to create a ticket using the REST API. This entity represents a document in Autotask. Thanks for your feedback. You use it to override your company's standard role rate for labor tracked against the contract. window.open(uri); Refer to The Rich Text editor to learn more. If a status or quick edit field supplied by the dialog fields conflicts with an unsaved change on the Edit Ticket page, the dialogs value will be used.Information on the Insights panel will not be updated until that task or ticket is saved. Visit the Ideas forum! Autotask users manage Tickets through a number of modules including Service Desk, Home, CRM, and Contracts. Can Query is not included because non-queryable fields are listed under a separate heading. You might want to work with Autotask API's own Visual Studio solutions which are linked on their web services page. 3. It can be a separate physical location or a division or agency operating in the same physical location as the company. For example, when updating an entity, you may not be able to update all fields within the entity. Please open the solution (the C# one) in Visual Studio and work with the sample code there. Tickets define service requests within the Autotask system. This entity describes an Autotask SubscriptionPeriod. Open the Kaseya Helpdesk. You can also retrieve this information with the Web Services API call The getEntityInfo() SOAPAPIcall. This entity describes an Autotask Department. This entity represents ticket and article tags in Autotask. This entity describes an Autotask Service Bundle added to a Recurring Service contract. Billing milestones define tangible work or measured progress that must be completed before billing can take place. A time entry allows an Autotask resource to enter ticket and task time (Labor) and general or regular time (non-customer facing time). 1. Namely the VS solutions are here. Visit the Ideas forum! To learn more, refer to The Rich Text editor. This entity contains ticket associations for documents in Autotask. The Country entity is referenced by other entities and specifies the display name, address format, two-letter county code, and ISO standard name associated with the country. About an argument in Famine, Affluence and Morality, Redoing the align environment with a specific formatting. You may also update UDFs for entity types that allow update and create. This entity contains attachments for documents in Autotask. If a law is new but its interpretation is vague, can the courts directly ask the drafters the intent and official interpretation of their law? According to their documentation it requires the URI https://webservices4.autotask.net/atservicesrest/v1.0/Tickets and then the body contains the JSON formatted data: But this doesn't seem to work either and Datto are taking forever to respond to support tickets these days. Autotask users manage Tickets through a number of modules including Service Desk, Home, CRM, and Contracts. This entity enables you to decrease inventory counts associated with the InventoryProducts entity. If the time entry dialog box is open for a long time, the Quick Edit fields can be changed by another user or a workflow rule. 2. Invoices include Billing Items that have been approved and posted and are being billed to a customer or presented for information purposes only. CreatorResourceID can return a ContactID. With the granular ticket security features implemented in the 2016.1 release, the API Ticket entity will respect the View, Add, and Edit permissions assigned to the logged in end user, EXCEPT the API will not respect the 'Mine + Accounts' setting. var uri = 'https://docs.google.com/forms/d/e/1FAIpQLSdw1y-_z7_O1tSWNFkiDliribqAz5IrqAiJJ6u2KsbEvICTqw/viewform?usp=pp_url&entry.876121135=' + document.location.href; To learn more, refer to The Rich Text editor. This entity's purpose is to describe a Vendor type Company with an association to an Autotask Product. If no value is provided for Ticket.Source when a ticket is created via the API, the default Source value is returned on update. Mass ticket creation : r/Autotask - reddit TicketType must = Incident before the ticket can be associated with a ProblemTicketID. function SendLinkByMail(href) { To retrieve more detailed information specific to a particular Autotask implementation, use the Web Services API call. Attachments are external documents that are associated with an Autotask Account, Task, Ticket, Task or Ticket Note, Time Entry, Asset, Asset Note, Project, or Opportunity entity. In Autotask, you can create ticket categories that are identified as API-Only. This entity contains the records for the Deleted Ticket Activity journal located in the Autotaskapplication at >Admin > Features and Settings > Projects & Tasks >Deleted Ticket Activity Log. This entity describes an Autotask Contract Block which represents a block of hours purchased for a Block Hour type Contract. The entity provides an efficient way to access the details, via the API, to assist with the customer's Autotask implementation. Have an idea for a new feature? You cannot create a ticket with TicketType = Problem and specify a ProblemTicket ID or specify ProblemTicketID for an existing Ticket with TicketType=Problem; that is, a ticket that is already a problem ticket cannot become an incident to another problem ticket. This entity describes an Autotask To-Do, a scheduled item associated with a Company that appears on the user's Autotask calendar. Open the Kaseya Helpdesk. Yep tried that - on the example given by Autotask it included "Id": "0" on the first line - but it doesn't make any difference. IMPORTANT By default, notes and time entry pages launched from a task or ticket in New, Edit, or View mode open in a modal dialog box. Notes published . The New and Edit pages for each entity feature a notification panel that is accessed from a persistent handle at the bottom of the page. QueueID requirement - The ticket's category (Ticket.TicketCategory) will determine whether or not Ticket.QueueID is required, based on the category's 'Queue is Required' setting. /*]]>*/Want to tell us more? You can also retrieve this information with the Web Services API call The getEntityInfo() SOAPAPIcall. window.open(uri); Any unsaved changes in those areas will be kept. LastActivityPersonType values indicating whether the initiator of the last activity was a resource or a contact. This object describes Expense Reports created in Autotask; its purpose is for the submission of expense line items for approval and reimbursement. All active note types of the category Task are available, plus the current selection even if it is inactive. Verify you support email. Here is the code I tried (after authenticating). [CDATA[*/ Best Practice but optional: Set up Workplace-specific queue, ticket source, issues and sub-issues in Autotask. If you open this dialog box or page from the Edit Ticket page, this check box will not appear. This is an event a Zap performs. Be aware that some field data, such as picklist values and user-defined fields, may vary between Autotask implementations and cannot be provided in this document. This entity is only used by multi-currency databases. function SendLinkByMail(href) { This check box is enabled when the Internal check box is selected. The function of this entity is to describe the resources associated with a Company Team. This entity describes an instance of hardware, software, or a material item in Autotask that a company sells or supports for customers. Thanks for your feedback. This entity describes an Autotask ticket assigned to a service call. Unless otherwise noted, APIentities do not support the creation or editing of Rich Text content. A project defines and organizes a group of related tasks, events, and documents. Autotask API Ticket Creation with PowerShell : r/Autotask - reddit You can make this a default setting. Autotask Resources are employees, contractors, or consultants with access to a company's Autotask system. update() is allowed on a Ticket with an inactive ContactID value if that value is not being changed, or if a new active value is assigned. NOTE If Knowledgebase is enabled and the ticket is used to create a Knowledgebase article, the contents of the Resolution field appear in the article. Each entity type object contains an array of properties that describe instances of the entity type. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. For the Autotask REST API, the Read-Only and Required field attributes have the following meanings: It is possible for a field to be both Read-Only and Required. The resources then have access to the account data when their security level allows account access at the Mine level. If the ticket does not have a value for a role, the check box for that recipient will still be enabled, because they can still be selected on the Notification panel. TicketCategory - Autotask If selected, the text entered into the Summary Notes or Description field will be added to the end of the Resolution field of the ticket. A ticket workflow rule with a Create Ticket Note . You can create additional mailboxes, but you won't be able to activate them. This entity is only used by multi-currency databases. ProblemTicketID cannot = TicketID of a ticket that is already associated with a ProblemTicketID; that is, an incident ticket already associated with a problem ticket cannot become a problem ticket. UDF changes are included in the criteria for updating LastTrackedModificationDate. Checklists are an optional feature on the ticket page that display numbered items to be completed in order to finish work on a ticket. It is only available through the REST API. The Add New Attachments section is always collapsed. Currently, the API provides the following actions: GET, PUT, PATCH, POST, and DELETE. Implementing the time entry portion wouldn't be terrible. This entity describes an Autotask project Phase. Associates a Skill with a Resource to provide information about the skills or abilities of the resource. This entity describes notes created by an Autotask user and associated with a Task entity. This object describes general information for a survey generated by Autotask. Billable cost items appear in Approve and Post. This entity contains the attachments for the ExpenseReports entity. This data will not change during update operations. Refer to Web Services APIsecurity settings. From the pull-down menu, In Autotask, the account team associates resources with an account. We recommend that you create a new resource (Autotask user account) for the integration, so that it is separate from other user accounts. } This object describes Autotask Assets (previously known as Configuration Items), other than the primary Assets (Ticket.configurationItemID). Adding or editing a note To open the page, use the path (s) in the Security and navigation section above. This entity contains SSLSubject Alternative Name (SAN) records associated with the ConfigurationItemsentity in Autotask. This entity describes an Autotask Quote Template that defines the content and appearance of an Autotask Quote. This entity's purpose is to describe a Country as defined in the Autotask CRM module. This resource describes contract billing rules that generate charges which allow you to bill your customer by the end user or by the asset. This entity's purpose is to describe a predecessor/successor arrangement between two project schedule items. This entity represents aliases for ticket and article tags in Autotask. /*How To Stop Counting Calories In Anorexia Recovery, Raytheon Relocation Package Lump Sum, Articles A