trugym customer service

The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! 2023 Trustpilot A/S. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. This is when we could get in the pool from February. Join the 266 people who've already contributed. Cannot believe for a gym that is struggling to get customers, they do not welcome a free training session so that the public can try out the gym. The changing rooms are always clean and the same for the showers! It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. | Read 241-259 Reviews out of 259. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Stockton On Tees - AVOID!! But no way to resolve it. Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. This suggests to me that they know they are not up to date. so you can relax after your workout. a nice open plan gym. I have recommended friends to join as staff always let us know when there are offers on joining etc which is great! The equipment is good and I find that any issues raised were dealt with quickly and professionaly. How many stars would you give TruGym? This company (Harlands) has been on watchdog for their immoral, and illegal practice, but they still try and extort money they are not entitled to by intimidation. I DO NOT RECOMMEND. I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. We also ensure all reviews are published without moderation. They definitely make it difficult to contact them through their website. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. The floor is never cleaned properly and the water dispenser has mild on it. Waste of money. Companies can ask for reviews via automatic invitations. However I have a major issue with the classes that are run as well as the management of the club. For businesses Categories Blog. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Your experience matters. They are young, inexperienced and basically don't want to be there. I think there are more people than the capacity of gym. Completely recommend this gym for any women that are looking for a great gym for good value for money. It was ideal as there is a Friday class at 5:30. Awful showers. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. Gym is always clean and range of machines is good. Awful!!! Would definitely recommend to a friend especially with the ladies only facility. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. Anybody who is looking to join a cheap gym AVOID TRUGYM.I have been a member of this gym for about 5 years and rarely used it as I train elsewhere mostly. I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) Generally excellent facilties and equipment though can be a bit busy at times. I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. Now they demanding me aggressively to pay 225 bc of THEIR mistake. Find out how we combat fake reviews. I went a few times a week and they were welcoming and a great bunch of people. Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. No warning, no contact via letter or email. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. Good luck getting them to answer the phone. We also ensure all reviews are published without moderation. Here are 8 tips for writing great reviews. My contract expired and I cancelled my membership. However, you are likely to be ignored. Join the 270 people who've already contributed. We use dedicated people and clever technology to safeguard our platform. Stockton On Tees - AVOID!! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk - Trustpilot Pay for a trustworthy gym that obeys the law so you get the proper financial protections. Apparently it broke down three years ago and has not been fixed. | Read 61-80 Reviews out of 267 My branch shut down down and I never received a membership refund. Fuming to be honest. The staff, although minimal, are friendly and helpful. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Very clean with a good atmosphere and equiptment maintained to high levels. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. Don't trust the staff at face value. Friendly staff. Setting up Induction classes on weekends gives chances for working women to cope upRegards,Bhavana. This company doesnt care about its members, its purely about money for these people. Staff members were a mix bag. But no way to resolve it. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Sure the only reason I went with this gym was because its cheap but Im now paying 40 a month for it!! I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. Otherwise I would give it a five star rating. Contact Us - truGym Other that that-a good gym. There is a sign on the door which states check opening dates on social media. We use dedicated people and clever technology to safeguard our platform. I have been trying to contact them for a refund for months and have been completely ignored. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. He failed to take any responsibility, stating that it was Harlands that needed to sort it out. DO NOT SIGN UP THERE TERRIBLE! I know several members have request a standing calf raising machine. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. Harlands (the company that takes care of their billings) have been on watchdog for another gym for cancellation dodging at all costs. 2023 Trustpilot, Inc. All rights reserved. Here are 8 tips for writing great reviews. Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . Your experience matters. Staff are mostly friendly and it's well worth a visit. My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. TruGym is filled with good equipment and friendly staff. No matter how many times I try to contact them I never get a response. This company doesnt care about its members, its purely about money for these people. The gym itself is great value for money and I don't actually have a problem with the gym or the staff. | Read 81-100 Reviews out of 264 Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. 4/ Told on joining in November I could freeze my membership free of charge for the summer. We use dedicated people and clever technology to safeguard our platform. You buy cheap equipment and take months to repair broken ones. Verification can help ensure real people write reviews about real companies. It's a great gym for the price, but the free weights area is intimidating for new users, and also it's really annoying when you miss a class and you get a trigger email telling you that you did. Be friendly. | Read 61-80 Reviews out of 255 They charge you 20 every time you miss a payment and you cant cancel it you have to pay the full contract. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Weights are all over the place. We use dedicated people and clever technology to safeguard our platform. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . Fuming to be honest. It said I should hear back within 48 hours. It has been three weeks and no one has been in touch. Joined for a month at the Keighley branch in August 2013. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. | Read 81-100 Reviews out of 267 Anyone can write a Trustpilot review. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. Plus side, plenty of cardio equipment. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 The equipment is good and I find that any issues raised were dealt with quickly and professionaly. i, Be vigilant about their policies. Absolutely the poorest new customer relationships ever!! managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. townhomes for rent in pg county. Companies can ask for reviews via automatic invitations. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. I asked for complaints procedure for head office and that was also denied. Bit apprehensive being a female in my 50s. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. This hasn't happened and all attempts to contact them regarding this is being ignored. I signed up back in August, waiting absolutely ages for it to open. Hi,There are no induction classes for new joiners on weekends. Absolutely shocking customer service. Very clean and covid compliant. Your experience matters. If you continue to use this site we will assume that you are happy with it. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. I find the booking system for classes difficult to work out which is why I havent booked any yet. I was paying double on a different gym and was always having problems but this is miles better. All of the members that I have encountered at the gym were very supportive and helpful. trugym customer service. Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. Trugym is just at the level that suits me. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. Join the 270 people who've already contributed. The gym had closed down suddenly in November 2021 and hasn't provided a refund. Fantastic facilities. Anyone can write a Trustpilot review. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. This was a friendly gym in Boston Lincolnshire. Ive requested an email back and a call and have been told a customer representative will be in touch. Staff come across rude and unapproachable. A relaxing atmosphere also with the benefits of the jacuzzi and sauna. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. Probably because I sent it in so long ago and it shows their processing times are embarrassing. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. Join the 268 people who've already contributed. This review is on the company and not the local gym. Great gym that everyone feels comfortable and Staff are an asset to the place. As far as I'm aware non of the members have received refunds on their memberships either. TruGym Stevenage. A positive and social environment to train and meet people. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. How many stars would you give TruGym? Your cars are not safe! The gym facilities are acceptable but the manager at the Luton branch lacks so qualities needed to manage the business. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). trugym customer service - americanuzbekistan.org If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! why have staff who cant help you on how to use equipment.Asked Hayley staff on Friday for help and she said she did not know how to use the equipment.How can she not know how to use the equipment when she is prompting the gym as she is staff.All she did was sat down and eat and not help at all. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 13 of 13 Dreadful management of memberships Id avoid this company and invest elsewhere! Find out how we combat fake reviews. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Your experience matters. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 13 Join the 263 people who've already contributed. Good luck TruGym you are going to need it! Awful!! After a few weeks of this i started to get upset. The pool is excellent. TWO WEEKS go by and nothing. Every message I had left was not responded to directly by the manager. kept it quiet from staff aswell ! ?TruGym this is unlawful and action is being taken. I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. I paid for a year membership and at that point had several months left. Good equipment. I prefer to go in before work so at 6am and then use the sauna and steam room. I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. CON's / The gym is a mess! I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. Anthem Career College Transcript Request, Dave Rothenberg Before Burns, St Joseph Obituaries Late Notices, Move Relearner Radical Red, Articles T